Returns Policy


Cancellation for orders that are being specially made can only be accepted if the items have not commenced manufacturing. Special order items are not returnable. If the order is already under manufacture it cannot be cancelled and payment is required in full. Should the customer refuse to pay for the goods, any deposits paid will be forfeited as there is no return on custom made goods.

If the customer wishes to cancel a stock item order, at least 3 days notice must be given before shipping. Orders will not be accepted for cancellation on the day of shipping or if the carrier has already collected the order. Under these circumstances the customer is still liable to take the goods and payment in full is expected.

Items being returned for credit must be arranged in advance with NSW Hospitality & Commercial Supplies Pty Ltd and shipped to the nominated address at the customers expense. Should a customer change their mind and wish to return goods, a refund will not be given but a credit note will be issued. All goods returned are subject to our standard 10% restocking fee. Goods must be returned as they were sent out, in their original packaging, with warranty cards and manuals if appropriate and cannot have been used in any way. Failure to observe these conditions will mean the goods will not be accepted for return and no credit will be issued.

It is NSW Hospitality & Commercial Supplies Pty Ltd’s entire discretion as to whether goods can be returned for credit. Please note that there are no refunds. If goods are accepted for return a credit note only will be issued. In the event of a major fault NSW Hospitality & Commercial Supplies PTY LTD will offer a full refund.