Website Terms of Use

Terms and Conditions

In these Terms and Conditions “we” and “us means NSW Hospitality & Commercial Supplies Pty Ltd) and “you” mean you the customer (purchaser).

The website is owned and operated by NSW Hospitality & Commercial Supplies Pty Ltd.

By using this website you agree to be bound by its Terms and Conditions, disclaimers and limitations of liability. NSW Hospitality & Commercial Supplies Pty Ltd reserves the right to amend the website Terms and Conditions, disclaimers and limitations of liability without providing notice to you.

All products on the website are priced in Australian Dollars and are inclusive of GST.

Pricing of goods displayed on the website are current at the time of display. These prices are subject to change without notice.

When placing an online order some items may not be available immediately. NSW Hospitality & Commercial Supplies Pty Ltd will contact the customer within 48 hours to confirm delivery time and stock availability. Waiting time for goods can vary from 1-2 days to up to 4 weeks for specialty items.

Goods will not be shipped until full payments including freight charges have been received and the payment has been cleared by our bank. NSW Hospitality & Commercial Supplies Pty Ltd must be satisfied with the validity of the order before shipping will occur.

Cancellation for orders that are being specially made can only be accepted if the items have not commenced manufacturing. Special order items are not returnable. If the order is already under manufacture it cannot be cancelled and payment is required in full. Should the customer refuse to pay for the goods, any deposits paid will be forfeited as there is no return on custom made goods.

If the customer wishes to cancel a stock item order, at least 3 days notice must be given before shipping. Orders will not be accepted for cancellation on the day of shipping or if the carrier has already collected the order. Under these circumstances the customer is still liable to take the goods and payment in full is expected.

Items being returned for credit must be arranged in advance with NSW Hospitality & Commercial Supplies Pty Ltd and shipped to the nominated address at the customers expense. Should a customer change their mind and wish to return goods, a refund will not be given but a credit note will be issued. All goods returned are subject to our standard 10% restocking fee. Goods must be returned as they were sent out, in their original packaging, with warranty cards and manuals if appropriate and cannot have been used in any way. Failure to observe these conditions will mean the goods will not be accepted for return and no credit will be issued.

It is NSW Hospitality & Commercial Supplies Pty Ltd’s entire discretion as to whether goods can be returned for credit. Please note that there are no refunds. If goods are accepted for return a credit note only will be issued.

All dates supplied for delivery of goods are approximate only. We will always guarantee to do our best to get the goods shipped to you on the dates we specified but we are not responsible for delays created by 3rdparties. NSW Hospitality & Commercial Supplies Pty Ltd cannot promise that goods will be delivered on a certain day at a certain time as this brings in transportation issues that we have no control over.

If an item is received damaged or faulty you must contact NSW Hospitality & Commercial Supplies Pty Ltd immediately by phone or email. Provide your name and address, phone details, invoice number and what the problem is with the item you received. Con notes from the carrier must also be kept as we may have to consult with them or the supplier regarding damage. We may even require you to forward photos so an assessment can be made of the damage.

All items are covered by the manufacturer’s standard warranty which will differ depending on the type of product. Not all equipment warranties are onsite. The majority of small appliances are back to base warranty although this doesn’t apply to some brands. If you have any questions about warranty please contact NSW Hospitality & Commercial Supplies Pty Ltd by phone 0410 159 784 or e-mail  Please note that warranties can be voided if the item is tampered with or repaired by a 3rd party without the written permission of the manufacturer. Should the item be wired or plumbed incorrectly by a tradesman on installation this also will void the warranty. By ordering from the website the customer accepts that NSW Hospitality & Commercial Supplies Pty Ltd is not liable should this happen.